FreakyBillion Privacy Policy

At FreakyBillion Casino, we take your privacy seriously and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store and safeguard your data when you visit our website, use the Freaky Billion app, or play at Freaky Billion Casino. By registering an account or using our services, you agree to the practices described below. Our platform is operated by Casiworx NV, registered at Groot Kwartierweg 10, Livestrong Building, Curaçao, registration number 163922, and licensed under Curaçao OGL/2024/1278/0497. Our payment processing partner is Xenith Limited Ltd., registered in Nicosia, Cyprus.

Information We Collect

We collect information directly from you when you complete FreakyBillion register forms, verify your identity, or contact our support team. We also gather data automatically as you interact with our services, including through the FreakyBillion casino login process and the FreakyBillion casino app.

• We collect your name, date of birth, address, email and phone number when you create an account
• We record payment details necessary to process your FreakyBillion deposit and FreakyBillion withdrawal requests
• We gather technical data such as IP address, device type, browser, and operating system whenever you access our Freaky Billion login page
• We track your gaming activity, including slot play, live casino sessions, and bonus usage, to personalise your experience
• We may collect identification documents during our verification procedures

How We Use Your Information

We use the information we collect to operate our services, process transactions, and communicate with you. Our team relies on this data to manage your FreakyBillion casino bonus offers, calculate wagering requirements, and administer promotions such as the FreakyBillion no deposit bonus, free spins, and any FreakyBillion promo code or FreakyBillion bonus code you redeem.

• We use your data to verify your identity and prevent fraud
• We use your contact details to send account notifications, promotional offers, and updates about our FreakyBillion casino bonus programme
• We analyse gameplay data to improve our Freaky Billion slots, live casino, and table game offerings
• We use payment information to process deposits and withdrawals securely
• We rely on your data to comply with anti-money laundering and responsible gaming obligations

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and the FreakyBillion app to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Cookies also help us recognise you when you return to complete your Freaky Billion casino login, so you don't need to re-enter your details every time. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our Freaky Billion app or website functionality.

How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners who help us operate our business, including payment processors such as Xenith Limited Ltd., regulatory authorities under our Curaçao licence, and service providers who support our game platform, fraud prevention, and customer support functions. Any third party receiving your data through us is contractually bound to protect it in line with this policy.

Data Security

We implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our security protocols cover every stage of your journey with us, from your first FreakyBillion register attempt through to your final FreakyBillion withdrawal. We use encryption for sensitive data transmission and restrict internal access to personal information on a need-to-know basis. While we strive to protect your data, no online transmission method is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to legal and regulatory retention requirements
• You may object to or restrict certain types of processing
• You have the right to request a copy of your data in a portable format
• You can withdraw consent for marketing communications at any time

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and financial obligations. Records related to your FreakyBillion deposit and FreakyBillion withdrawal history are kept in accordance with anti-money laundering regulations. Once retention periods expire, we securely delete or anonymise your data.

Children's Privacy

Our services are intended exclusively for individuals aged 18 or older. We do not knowingly collect information from minors. If we become aware that we have inadvertently gathered data from an underage individual, we will take immediate steps to delete that information and close the associated account.

Third-Party Links and Services

Our website may contain links to third-party sites, including payment providers and game developers whose content appears within our Freaky Billion live casino and Freaky Billion slots libraries. We are not responsible for the privacy practices of these external services, and we encourage you to review their policies separately.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through your registered email or via a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need assistance with your FreakyBillion casino login or account settings, please reach out to our support team via email at support@freakybillion.com or through our LiveChat service, available 24/7. We are here to address any privacy concerns you may have.